Managed IT Support
Proactive monitoring, patch management, helpdesk support and infrastructure oversight to keep your business operational.
Clear support options backed by real-world experience.
We support businesses with day-to-day IT needs, cybersecurity priorities, business systems, website support and strategic guidance — with the flexibility to meet you where you are today.
Cybersecurity Services
Endpoint protection, security hardening, resilience improvements and practical guidance around exposure reduction.
Web Design & Website Support
Website design, hosting and maintenance for businesses. We build fast, secure and professional websites and provide ongoing support, updates and security monitoring.
Cloud Solutions
Microsoft 365 management, cloud migrations, backup planning and modern workplace support.
IT Consultancy
Strategic technology planning, infrastructure design, improvement planning and business-focused advice.
Data Recovery Services
Need help recovering lost files or inaccessible data?
If you’ve lost important files, business records or personal data, ShadowStack Technology can help you access a specialist recovery service through our trusted referral process. This gives you a simple route to start a recovery request for failed or damaged storage devices without needing to search elsewhere.
How it works
- Start the recovery request through our secure link
- Follow the portal steps for your drive or device
- Use the QR code below if you prefer to continue on mobile
- No data, no fee process
Prefer mobile?
Scan the QR code to go directly to the data recovery request portal.
Support packages
Simple pricing structure
Basic Support
£145/month
- Up to 5 tickets per month
- Remote support during business hours (Mon-Friday, 9am-5pm)
- Basic device health checks
- Security update and patching guidance
- Antivirus Status monitoring
- Email & productivity platform support
- Basic troubleshooting for supported devices and software
- Extra tickets £35
- Extra onsite £50/hr
- Recommended for up to 5 devices
Essential Support
£395/month
- Up to 10 tickets per month
- 1 onsite visit per month
- Monitoring & patching
- Antivirus management
- Email & productivity platform support
- Business hours support
- Extra tickets £35
- Extra onsite £50/hr
- Recommended up to ~10 devices
Standard Support
£695/month
- Unlimited remote support (fair usage)
- Up to 3 onsite visits per month
- Monitoring & maintenance
- Backup monitoring
- Business software support
- Vendor management
- Priority response
- Extra work £50/hr
- Recommended up to ~25 devices
Premium Support
£995/month
- Unlimited remote support
- Unlimited onsite visits
- Backup & disaster recovery
- Advanced security
- Email protection
- Monthly health reports
- IT planning
- Projects extra unless agreed
- Recommended for larger or critical systems
What we commonly support
- Business devices and users
- Networks, servers and cloud services
- Microsoft 365 and productivity platforms
- Backup, disaster recovery and security tooling
- Business websites, email and core systems
- Data recovery referral support
Need something more specific?
Support needs vary from one organisation to the next. If you need help with a particular setup, a special project, or a combination of services, get in touch and we can discuss what fits best.
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